Our refund policy has been devised to define the situations under which VirtualX will provide a refund, the procedure for claiming a refund and the responsibility of VirtualX in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
In order to cancel service, you must contact VirtualX Softwares Billing Team by calling or Email with proper payment details and account details.Cancellation requests must be received by VirtualX Softwares a minimum of fifteen (15) days prior to the end of your Billing Cycle. VirtualX Softwares will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact VirtualX Softwares as soon as possible.
The partial or full refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at email@example.com for a final dialogue prior to requesting a refund.
At VirtualX every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website / Web Development
Full Refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Strictly NO refunds will be processed if customer has violated the terms of service or involved in activities that has resulted in incurring charges to bring back services to normal.
Strictly NO refunds will be processed if customer was involved in abuse / resource over usage previously.